Microsoft Dynamics 365 Remote Assist in UAE
Microsoft Dynamics 365 Remote Assist enables technicians to solve problems in real-time quickly, and easily. It makes communication possible on Microsoft HoloLens and mobile devices (Android and iOS devices) - front-line workers put on HoloLens and launch Dynamics 365 Remote Assist or launch Remote Assist from their mobile device. It enables hands-free, real-time collaboration for your front-line technicians, helping to improve operations, accelerate productivity, reduce travel time and operational costs.
Remote assistance is becoming the mainstream for businesses. If you want to take advantage of Mixed reality applications, get the expert help from the trusted Microsoft Dynamics 365 Partners. IAX SERVICES is such a Dynamics 365 partner that can deploy Dynamics 365 applications including Dynamics 365 Remote Assist to customers across the world.
As a trustworthy solution provider with Microsoft Gold Partner certification, we are the valuable Dynamics 365 implementation partner in UAE, Saudi Arabia, Qatar, Oman, Bahrain, Jordan, Pakistan, and India.
How can Dynamics 365 Remote Assist help front-line workers to solve problems in real-time?
Dynamics 365 Remote Assist helps technicians to solve customer issues, the first-time. With Remote Assist on HoloLens and Mobile devices, front-line workers can share their real-time view with experts in remote locations. It allows on-site teams to collaborate with remote technicians to provide the help they need, reducing travel time and cost. This helps to solve problems easily and faster in real-time.
Remote Assist enables your teams to share knowledge from any part of the world. Teams can use information from Dynamics 365 Field Service application and bring it into view. The solution eliminates the need to carry paper manuals to get the repair done. If a technician is using Remote Assist on HoloLens, on-site teams can include reference manuals, technical drawings, or other important information in the technical space which the technician can refer to while working hands-free on HoloLens. If the technician is using mobile, on-site experts can share images, documents or drawing so they can view on their mobile.
Remote inspectors can look into the real-time view of the environment and assess the product quality from anywhere on HoloLens, Android or iOS devices. This eliminates the need to travel and delays. Rather than using audio calls, the solution allows to communicate visually which helps on-site people and remote teams to visually collaborate and solve technical issues.
You can record important calls and details for future reference and quicker resolution. Capture photos and videos of assets to understand their condition, and view the captured asset information from Dynamics 365 Remote Assist for analysis. With the captured data, you can create automated workflows to simplify your business processes.
With Dynamics 365 Remote Assist, empower front-line workers to perform collaborative maintenance and repair, remote inspections and knowledge sharing and training.
Get the power of Dynamics 365 Remote Assist with the help of Dynamics 365 Partner.
As the recognized Microsoft Dynamics 365 partners in UAE, Saudi Arabia, Qatar, Oman, Bahrain, Jordan, Pakistan, and other regions of MENA, our Dynamics 365 technical consultants help you unleash the power of remote assistance with proper Dynamics 365 Remote Assist implementation, support and training.
IAX SERVICES deploy solutions with necessary customization and addition of Dynamics 365 Field Service, Customer service and other Dynamics 365 and Microsoft applications, depending on your business requirements.
Get in touch with us to know more about Microsoft Dynamics 365 Remote Assist, Dynamics 365 Field Service and other apps.
We are the leading Dynamics 365 consultants that has customers across the globe. As the leading Dynamics 365 Provider in UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Lebanon, Jordan, Pakistan and India, we help customers to drive productivity through proper implementation, support and training. Get the solution deployed with the help of reliable Dynamics 365 provider . Contact us now.
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Microsoft Dynamics 365 Remote Assist FAQs
Dynamics 365 Remote Assist is essential because it allows remote collaboration and communication between field technicians and remote experts. With its mixed reality capabilities, it allows technicians to receive real-time guidance and support from experts who are not physically present on-site, increasing efficiency, reducing resolution time and improving customer satisfaction and retention
Live Assist and Knowledge capture are the two modules. Live Assist module enables real-time audio and video communication between field technicians and remote experts. Knowledge Capture module allows technicians to capture and save mixed reality footage, annotated images, and other information related to a particular job or task.
The pricing for Dynamics 365 Remote Assist can vary based on the specific needs and requirements of an organization. It is a part of the Dynamics 365 suite of applications, and the cost of using the application is typically determined by the number of users and the type of Dynamics 365 plan that is selected.
For more specific pricing information, it is best to contact Microsoft or a licensed Microsoft Dynamics 365 partner. They will be able to provide tailored pricing based on the specific needs and requirements of your organization.
Dynamics 365 Remote Assist is a cloud-based application, and is hosted by Microsoft in its Azure cloud platform. Users can access the application from anywhere with an internet connection. There is no on-premises version of Dynamics 365 Remote Assist available.
Yes, Dynamics 365 Remote Assist can be connected with other Dynamics 365 applications.
Dynamics 365 Remote Assist can be used in various ways, depending on the needs and requirements of an organization. Here are a few common use cases for the application:
Remote collaboration: Technicians in the field can use Remote Assist to receive real-time guidance and support from remote experts, allowing for collaboration and problem resolution in real-time.
Training and knowledge transfer: Remote Assist allows technicians to capture mixed reality footage, annotated images, and other information related to a job or task. This information can then be used for training purposes or to transfer knowledge between technicians.
Improved customer satisfaction: By providing real-time support and guidance to field technicians, Remote Assist can help to reduce downtime, increase efficiency, and improve customer satisfaction.
IAX SERVICES is the leading Microsoft partner that provide Dynamics 365 solutions depending on business requirements. The company offers a range of services, including custom development, implementation, training, and support for Dynamics 365 Remote Assist. Contact them to know about the various Microsoft Dynamics 365 Remote Assist offerings provided by them.
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