Effective customer engagement is crucial in the emerging business landscape. From creating an interest in your products or services to generating the leads, closing the deals, and strengthening the relationships to delivering outstand support and service, it covers many aspects. Today’s digital customers expect the interactions with brands to be personalized and consistent.
For you to stay relevant in the digital space, meeting today’s customer expectations and delivering personalized experiences should be given top priority. If you cannot deliver what customers are expecting, they will choose your competitor to buy products. What is needed to meet your goals? What solution you should adopt to improve customer engagement?
Microsoft Customer Experience platform is a customer engagement solution that most leading organizations depend on to improve nurture customer engagement. This customer engagement solution allows you to have complete control over your customer data and helps to deliver personalized experiences to customers. It helps to uncover insights from your customer data and enable you to forecast customer intent, understand their trends and desires, and deliver the right content across the right channel at the right time.
Leverage Microsoft Customer Experience solutions to connect with your customers, attract new customers and engage in new ways with the support of experienced Microsoft Gold Partners.
IAX SERVICES is a recognized Microsoft Gold Partner with years of experience in providing Microsoft Dynamics solutions to organizations across the world. Our Dynamics 365 Consultants will support enterprises to strengthen their customer service sector using the Microsoft customer engagement platform.
As a leading Microsoft Dynamics 365 Partner in UAE Saudi Arabia, Kuwait, Qatar, Oman, Bahrain, Kenya or anywhere in the MENA region. We help you with Dynamics 365 Customer Service implementation, customization, integration and support.
The 160-year-old alcoholic spirit manufacturer, Campari Group, have chosen Microsoft Dynamics 365 to nurture relationships with customers. Campari brought fragmented data together to break down data silos, understand customer intent and personalize services.
How can Customer Experience Platform help to deliver great experiences to your customers?
Get the most from your customer data
To strengthen marketing and customer service efforts, you need insights about customers. Data unification is essential to get a complete view of your customers. The Microsoft Customer Experience Platform can consolidate your customer data and help you understand your customers – all while securing your customer data. With proper understanding of customer behavior and buying trends, your marketing teams can target them precisely and service agents can deliver personalized services to customers.
Identify customer’s intent
Keeping customers for lifetime is a top priority for organizations. AI capability in Microsoft Customer Experience solution makes it easier to identify customer trends and insights to expose new opportunities. The solution also helps to understand the behavior and interests of customers on web and mobile devices which helps to target customers more precisely and deliver personalized experiences. You can also predict customer lifetime value and churn.
New Ways of Engagement
Today’s customers expect high quality experiences when they connect with your brand. With Microsoft Customer Engagement Solution, you can maximize customer reach and increase ROI by delivering better experiences across marketing, sales, commerce and customer service. Moreover, the platform allows you to obtain and retain high-value prospects based on their engagement across social media, advertising, mobile, email, personal touchpoints and other custom channels. You can expand your customer reach through the integration of Dynamics 365 Customer Insights. Improve communication and collaboration by integrating Microsoft Teams.
Utilize intelligent e-commerce
Microsoft Customer Experience platform allows you to elevate retail experience across channels. With intelligent e-commerce, integrate all your retail operations including back-end operations, in-store operations and physical store operations in a single platform. This allows for a seamless engagement with customers. It provides tailored product selections and relevant recommendations which makes it easy for customers to search and find their relevant products.
Understand how to build wonderful customer journeys using Microsoft Customer Experience platform.
At IAX SERVICES, our consultants will give you a competitive edge in the customer service domain using the apps that are part of the customer experience platform. Take advantage of Dynamics 365 apps that help you win more customers, build relationships and increase business growth. You can pick Dynamics 365 Customer Service or Dynamics 365 Marketing to elevate customer experiences and improve growth.
Dynamics 365 Customer Insights can be integrated with Dynamics 365 apps to unify data and derive insights from it. Our expert Dynamics 365 consultants provide the integration as per your business requirements and interests. We help you achieve your business goals with proper configuration, customization and deployment. Therefore, get expert guidance from IAX SERVICES, the leading Microsoft Dynamics Implementation Partner in UAE, Saudi Arabia, Qatar, Oman, Bahrain, Kenya and in the Mena region.