- The use of robotic process automation (RPA) has a significant impact on enterprises to increase productivity and reduce operating costs.
- Robotic process automation (RPA) frees up employee time for more critical thinking and other important activities.
- One of the most widely used automation tools in the market is Microsoft Power Automate, which offers a suite of Robotic Process Automation (RPA) capabilities.
What is Robotic Process Automation (RPA)?
Robotic Process Automation (RPA) is a software technology that enables organizations to automate repetitive tasks through the use of software robots. The software robots are designed to imitate human tasks, including data extraction, form filling, customer service and financial processes, file movement, and other similar tasks.
The implementation of RPA in the workplace can automate repetitive and routine processes, ultimately enhancing the efficiency of your business.
Robotic Process Automation and artificial intelligence
Is there any difference between RPA and AI?
While RPA and artificial intelligence (AI) may seem similar, they are basically different concepts. RPA is focused on automating repetitive processes, whereas AI is data-oriented, utilizing machine learning, speech recognition, and natural language processing.
In RPA, software bots follow the predefined instructions set by users to automate repetitive tasks. On the other hand, AI bots utilize machine learning to identify and learn patterns in data, allowing them to make decisions and predictions based on that data.
In simpler terms, AI is more focused on imitating human intelligence while RPA is focused on automating human-directed tasks.
In which areas is RPA most effective?
The use of RPA has had a positive impact on various industries, and its adoption has grown at a rapid rate. RPA is now considered the best solution to drive productivity, growth, and revenue. The range of sectors that widely use RPA includes manufacturing, financial services, telecommunications, customer service, retail, hospitality, and healthcare.
- Financial institutions: Automate data migration between applications, customer account openings, report generation, inquiry processing, loans claim processing, update receipts and to manage high-volume data entry.
- Health Care: Automate patient data validation, reporting, medical bill processing, insurance data, claim status, prescription management, patient scheduling, clinical documentation, and more.
- Manufacturing: Automation of inventory, logistics, warehouse and supply chain activities, data validation, product pricing and comparisons, invoice processing and more.
- Customer Service: Automated email sending and SMS messages, adding customer data, customer information checks and more.
- Retail: RPA assists into managing inventory, warehouse management, order management, fraud detection, supply chain operations, feedback processing, and returns processing. Automate pricing, collect information from registers, and messaging to customers and vendors to improve experience
Robotic Process Automation with Microsoft Dynamics 365
Your organization can achieve automation using Microsoft Power Automate, which is a solution designed for Microsoft users. Microsoft Power Automate has RPA capabilities to automate repetitive tasks and interact with various systems.
Power Automate is a good choice for automation tasks that involve Microsoft products like Dynamics 365 and Microsoft 365.
RPA capabilities can be utilized with Microsoft Dynamics 365 products such as Customer Service, Finance, and Supply Chain Management to automate common activities or tasks within these products.
Dynamics 365 RPA solution offers
- Capabilities that can optimize business processes within Dynamics 365 environment
- Easy integration with Dynamics 365 applications and other enterprise systems
- Pre-built templates to automate specific tasks within Dynamics 365
- High security
What are the benefits of Robotic Process Automation?
Low coding: Low-code and drag-and-drop tools enables anyone in the organization to automate processes.
Cost savings: RPA eliminates employee workload, enabling them to focus on tasks requiring human intervention, which boosts productivity and reduces operational costs.
Improves customer satisfaction: Software bots and chatbots intelligently handle business processes and customer queries, reducing wait times and improving customer satisfaction.
Better accuracy: RPA follows a specific process workflow and logic, resulting in zero chance of error, especially for tasks that require high accuracy.
How can Microsoft Power Automate be useful for your business?
Microsoft Power Automate is part of Microsoft Power Platform designed to automate business processes.
The robotic process automation capability in Microsoft Power Automate helps you create software bots to automate the critical business processes. Bots can automate repetitive processes in applications making them well-suited for high-volume routine data entry and transfer tasks.
Power Automate is an user-friendly and affordable option that can make robotic process automation accessible to small and medium-sized enterprises. The solution integrates easily with Microsoft Dynamics 365 apps and other Microsoft products, enabling everyone to easily automate processes within business.
- Power Automate support endless tasks
- Scale automation at large across your organization
- Accelerate productivity and reduce operational costs
- Combine AI to increase automation efficiency
Need help getting started with Power Automate?
When you plan to optimize your business processes with automation, the need to implement an advanced solution with RPA capabilities is imminent.
You can get expert guidance from Microsoft partners who are experts in Microsoft solutions.
As a Microsoft partner in the UAE, IAX SERVICES enables organizations to thrive in the market by leveraging the capabilities of Dynamics 365 and Power Automate. By utilizing these solutions, organizations can automate business processes, improve productivity, and make better-informed decisions based on real-time data insights.
IAX SERVICES can capably integrate Power Automate with your existing Dynamics 365, and customize it to your unique business needs.
We work as a Microsoft Dynamics 365 implementation partner for businesses in various countries including Saudi Arabia, Oman, Qatar, Jordan, Bahrain, Kenya, Germany, Canada, Pakistan and India.